Online Retail & eCommerce Customers

Ace Hardware

"Endeca has provided Ace with a solution that not only addresses common stumbling blocks, but takes search a step further, giving our retail associates the ability to intuitively and effortlessly filter results and explore related products." Frank Murphy, retail IT manager.

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Borders

In speaking with customers, Borders discovered that more than half of the people who walk into the bookstore don't know what they want to buy. "They're just looking for a new book," Ertell says. But that's not all: They're also looking for a sense of "warmth, inspiration and discovery," and want someone who knows what is available to make a good recommendation. We wanted to capture that and bring it online, too," he says. "We wanted a much more browse-focused experience, something that allows people to explore." STORES Magazine, 2008

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Dabs.com

"To achieve aggressive customer satisfaction, conversion rate and revenue goals, Dabs had to reinvent the site's navigation system and search engine so customers could easily find and configure products to meet their unique buying criteria." Jonathan Wall, marketing director.

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eBags.com

Not only can visitors sort searches by top rated products on product pages, they can instantly see how many customers would recommend buying the product, customer ratings of its durability, organization and overall quality. "The thing that is really important is how much people write. Even in negative reviews this is helpful," eBags co-founder and senior vice president of marketing Peter Cobb. Internet Retailer, 2008

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The Home Depot

"HomeDepot.com credits search technology from Endeca Technologies Inc. with a significant role in what have been double-digit conversion rate increases and a lift in average order size since last year." Internet Retailer, July 2005

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Indigo

Following a successful deployment of Endeca for Online Retail, Chapters Indigo, Canada's largest book chain, has now deployed Endeca for Kiosks in hundreds of brick-and-mortar stores.

Kiddicare

Upon visiting the Kiddicare web store, customers can browse the retailer's extensive stock of baby and nursery products based on customer sentiments, along with product reviews and ratings."Kiddicare's pioneering approach towards using perhaps the most influential information when it comes to making purchases - the views and feedback from like-consumers -- offers a glimpse into the future of online shopping and one of the most unique uses of Guided Navigation® capability to date."

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Otto Group

Otto Group, the world's second-largest online retailer, runs Endeca for Online Retail on its Kaleidoscope, Freemans, Grattan, and lookagain catalogs. It has seen a 130% increase in conversion rates, 200% conversion rates for visitors originating from pay-per-click marketing programs, and a decrease in search failure rate from over 33% down to 0.5%.

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Tesco

"Endeca allows Tesco to create targeted promotions based on a shopper's search query and navigation path. Search results now incorporate filtering options to refine and narrow customer queries." Net Imperative, November 2004.

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Wal-Mart

"Endeca combines search, navigation and merchandising in a single application, enabling Walmart.com to apply its merchandising strategy to support the way shoppers click through the site." Internet Retailer, November 2004

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