Our support engineers provide answers and ensure your Endeca strategy is on track
Customer Care Our Customer Care organization is built upon the philosophy that our products are only as good as the value they bring to our customers. At Endeca, we know that every one of our customers can be successful and satisfied. Every support organization offers services and support; what distinguishes Endeca is the passion, dedication, and accountability of our customer care professionals, who take pride in delivering customer-centered service 24/7. Our Customer Care organization is dedicated to ensuring that your Endeca experience is valuable, productive, and enjoyable.
Support Packages A range of options designed to address your needs
Endeca Customer Care offers three levels of support — Enterprise, Principal, and Core — each offering a comprehensive set of proactive services. All packages may also be enhanced by a range of additional benefits and à la carte services: Core Support Core Support is designed for customers who need fast, responsive support during normal business hours, anywhere in the world, as well as a range of other critical services from our highly trained customer care professionals who are focused on your success. Principal Support The Principal Support package is designed for those customers with mission-critical sites that need 24/7 support to maximize uptime and ensure operational stability. With Principal Support, you receive all of the Core Support services in addition to an annual operational assessment and search scorecard to help you to grow and improve your business. Enterprise Support The Enterprise Support package is designed to help large customers with an information access strategy in place to deploy their Endeca solutions across the entire enterprise. It's the most comprehensive package for customers with complex needs.
EDeN The Endeca Developer Network, or EDeN, is a one-stop resource available 24/7 to all Endeca customers. EDeN provides easy access to a wide range of support features, including product downloads, our knowledge base, and a host of handy tools and utilities. EDeN is home to many useful features and capabilities: - Support Issue Tracking
- Product Downloads
- Product Documentation
- Tools & Utilities
- Knowledge Base
- Forums
- Endeca Encyclopedia Wiki
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