Website Search Solution for Distributors

If your research-driven customers can't find what they need quickly in your catalog, they can be gone in a matter of clicks. Enabling customers to quickly find the information they need is critical. Our distribution customers use Endeca technology to market and sell large catalogs of complex products to a diverse set of markets. Like you, they spend significant time and resources to create product information and attract visitors to their websites and use Endeca to ensure that their customers have a satisfactory experience. This can be particularly important if the goal of your website is to reduce call center and customer service costs or to support downstream purchases of your product.

Endeca Website Search for Distributors offers the best path for customers to find exactly what they need in your online catalog, helping you:

• Increase sales and customer satisfaction
• Boost order sizes and higher margins
• Improve marketing effectiveness
• See notable gains in productivity
• Reduce IT and customer service costs

Endeca Website Search for Distributors offers the best way for your existing customers and prospects to access product and support information. And with Content Spotlighting, Endeca offers you an opportunity to transform a product or support inquiry into a cross-sell and up-sell of new products and services, all while reducing customer call center costs. Through an intuitive and interactive interface, Endeca Website Search for Distributors guides users through all of the information you have available on your website - product information, support information, company information, etc., so they are productive with even the most complex content.

Endeca's continued focus on innovation for Website Search provides the most compelling user experience for your customers, and gives you the control to manage the experience in a cost effective manner. The Endeca for Website Search solution, based on the Endeca Commerce Suite product offering, provides the following capabilities and benefits:

A User Experience powered by integrated search, Guided Navigation, merchandising, and spotlighting. When customers come to your website, they want to be provided with a user experience that allows them to have an interactive dialog, just as they would with a customer service representative or content expert. Endeca’s integrated, search, navigation, and dynamic merchandising and content spotlighting, provides an unparalleled experience which keeps your customers satisfied, and keeps your support costs low.

A Tools Suite which puts control in the hands of the business. Merchandising and administrative control of your site, through a flexible and extensible tools suite, allows you to quickly and easily optimize the user experience to meet your business objectives. Whether it is to make content or product suggestions based on a customer’s search or navigation option, landing page development, or relevancy and thesaurus management, Endeca’s Merchandising Workbench and Publishing Workbench applications, featuring Endeca Page Builder, the business user has control, without the need to rely on IT.

Search Engine Marketing capabilities to attract new visitors to your site. An optimized user experience is meaningless without users. Endeca's Search Engine Marketing module dramatically increases natural search rankings by improving how your website content is presented and indexed by the major search engines. In addition, the module helps generate optimized landing pages for paid search listings, improving conversions across tens of thousands of keyword buys. The result is a higher volume of qualified traffic coming to your website.

A Platform built for scale, speed, and simplicity. Endeca for Website Search is built on the Endeca Information Access Platform (IAP), the leading platform for building search applications. With the MDEX Engine™ at the core, Endeca makes it straightforward to pull together any data, anywhere, regardless of source or structure, in the fastest possible time-to-market. Whether it is product data, company information, or support content, Endeca can easily bring together this data and make it available for users to make more educated decisions, faster. Importantly, as your data changes, and your attributes change, the MDEX Engine can automatically adapt, delivering the right user experience and an unparalleled total cost of ownership advantage.